Customer Care & Policies

We are committed to providing you with exceptional quality coffee and hot chocolate while supporting Paws from Heaven through every purchase you make. We want your experience with us to be as enjoyable as the products themselves.

All orders are carefully prepared and shipped with care. If you receive an item that arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, including your order number and photos of the issue. We will gladly arrange a replacement or refund, depending on availability.

Please note that we do not accept returns on opened or consumed products due to food safety regulations. Shipping times are estimates only and may be affected by postal delays; we are not responsible for delays caused by carriers.

For any questions, concerns, or assistance, our customer care team is here to help.

You can contact us at coffee@pawsfromheaven.org, and we will respond within 1–2 business days.

By placing an order with Luxx Legacy, you help provide food, veterinary care, and loving homes for rescued cats at Paws from Heaven.

Thank you for being part of our mission — your support truly makes a difference, one warm cup at a time."